Common Google AI Studio Issues

While Google AI Studio is generally reliable, users sometimes encounter issues that can disrupt their workflow. This guide covers the most common problems and their solutions.

Better UI Extension Issues

Extension Not Working

Problem: Better UI features aren't appearing or working on Google AI Studio.

Solutions:

  • Make sure you're on aistudio.google.com
  • Refresh the page after installing the extension
  • Check that the extension is enabled in Chrome's extension settings
  • Try disabling and re-enabling the extension

Keyboard Shortcuts Not Working

Problem: Enter to send or other premium shortcuts aren't functioning.

Solutions:

  • Verify you have a valid premium license activated
  • Check the extension settings to ensure shortcuts are enabled
  • Refresh the Google AI Studio page
  • Make sure the text input area has focus

License Key Issues

Problem: License key not working or premium features not activating.

Solutions:

  • Copy the entire license key including all dashes
  • Check your email spam folder for the Gumroad license
  • Make sure there are no extra spaces before or after the key
  • Try pasting the key in a text editor first to verify it's complete

Google AI Studio Platform Issues

Page Loading Problems

Problem: Google AI Studio won't load or loads slowly.

Solutions:

  • Check your internet connection
  • Clear browser cache and cookies for aistudio.google.com
  • Try opening in an incognito/private window
  • Disable other extensions temporarily to check for conflicts

Chat History Not Loading

Problem: Previous conversations aren't appearing.

Solutions:

  • Refresh the page
  • Check if you're signed into the correct Google account
  • Try using Cmd/Ctrl + Shift + O to open recent chats
  • Clear browser data and sign in again

Messages Not Sending

Problem: Messages get stuck or don't send properly.

Solutions:

  • Check your internet connection
  • Try refreshing the page
  • Make sure you haven't exceeded any usage limits
  • Try sending a shorter message to test

Browser-Related Issues

Chrome Extension Conflicts

Problem: Other extensions interfering with Better UI or Google AI Studio.

Solutions:

  • Disable other extensions one by one to identify conflicts
  • Use Chrome's incognito mode to test without extensions
  • Update Chrome to the latest version
  • Reset Chrome settings if necessary

Performance Issues

Problem: Google AI Studio running slowly or consuming too much memory.

Solutions:

  • Close unnecessary tabs and applications
  • Clear browser cache and restart Chrome
  • Check for Chrome updates
  • Restart your computer if issues persist

Advanced Troubleshooting

Developer Console Debugging

For advanced users, you can check the browser console for error messages:

  1. Press F12 or right-click and select "Inspect"
  2. Go to the Console tab
  3. Look for error messages related to Better UI or Google AI Studio
  4. Include these errors when contacting support

Extension Reinstallation

If problems persist, try completely reinstalling Better UI:

  1. Remove the extension from Chrome
  2. Restart Chrome
  3. Reinstall from the Chrome Web Store
  4. Re-enter your license key if you have premium

When to Contact Support

Contact support at [email protected] if:

  • Issues persist after trying these solutions
  • You encounter error messages not covered here
  • You need help with license activation
  • You have suggestions for improvements

What to Include in Support Requests

  • Your Chrome version
  • Better UI extension version
  • Description of the problem
  • Steps you've already tried
  • Any error messages from the console

Need More Help?

If these solutions don't resolve your issue, we're here to help.

Contact Support View FAQ